Understand how to cancel projects, retainers, and meetings with MPCS, and how refunds work.
This Cancellation Policy explains how to cancel or change services with Micro Pebbles Coding Solution (MPCS), what you owe when you do, and when refunds apply. We want it to be simple and fair for both sides.
For monthly retainers and support plans.
To reschedule paid sessions and meetings.
To return approved refunds to your payment method.
This policy applies to all services provided by MPCS, including AI automation, custom AI agents, software and web development, AI analytics, and digital marketing. It sits alongside any written proposal, statement of work (SOW), or agreement signed with you.
| When you cancel | What happens |
|---|---|
| Before work starts | Full refund of any deposit, less non-recoverable third-party costs already paid on your behalf |
| After kickoff, before the first milestone | The deposit is non-refundable and covers planning, discovery, and work done to date |
| Mid-project | You pay for all work completed up to the cancellation date plus approved expenses. Any prepaid amount beyond that is refunded |
| After delivery or launch | Fees for delivered work are non-refundable. Support terms follow your agreement |
Once all amounts due are paid, we will hand over the completed work product you have paid for.
Our 30-minute strategy call is free. Please give at least 24 hours' notice to reschedule or cancel by email, WhatsApp, or your booking link. For paid workshops or consulting sessions, cancellations with less than 24 hours' notice may be charged in full.
We may pause or end a service with written notice if invoices remain unpaid after reminders, if requested access or information is not provided for an extended time, or if the engagement breaks the law. If we end a service without cause, we will refund prepaid fees for work not yet performed.
After cancellation, we will remove our access to your systems and accounts. On request, we will return or securely delete your business data, subject to the legal and accounting retention rules described in our Privacy Policy.
Need to cancel, reschedule, or ask a question about this policy? Reach us here:
Reach out and we will confirm the next steps in writing.
