Understanding How We Protect Your Information

Information you give us

• Name, email address, phone number, company name, and job title when you fill in a form, book a call, or contact us
• Project details, requirements, and files you share while requesting a quote or working with us
• Billing details needed to issue invoices and receive payment
• Messages you send by email, WhatsApp, or social media

Information collected automatically

• IP address, browser type, device type, operating system, and language
• Pages visited, time spent, referring pages, and approximate location
• Cookie and similar technology data (see our Cookie Policy)

Client business data

When we build automations or AI agents for a client, we may process the client's business data, including customer or lead data, on the client's instructions. The client controls that data, and we handle it only to deliver the agreed work.

• Respond to your inquiries and schedule strategy calls
• Provide, build, maintain, and support our services
• Send invoices, contracts, project updates, and service notices
• Improve our website, content, and services through analytics
• Send marketing updates or articles, where you have agreed or the law permits (you can opt out at any time)
• Protect against fraud, abuse, and security incidents
• Meet our legal and accounting obligations

We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Nova Scotia law. We collect it with your consent, which may be express (for example, submitting a form) or implied (for example, emailing us a question).

For visitors in the European Economic Area or the UK, we rely on consent, contract performance, legitimate interests, and legal compliance. For visitors in India, we handle data in line with applicable Indian data protection law. You may withdraw consent at any time, subject to legal or contractual limits.

We share information only where needed, and only with:

• Service providers: hosting, email, CRM, analytics, scheduling, communication, and payment tools that help us run our business and deliver our services
• Professional advisors: lawyers, accountants, auditors, and insurers
• Authorities: when required by law, or to protect our legal rights, safety, and security
• Business successors: a buyer or successor in the event of a merger, acquisition, or sale of assets

MPCS operates in Canada and India, and some of our service providers are located in other countries, including the United States. Your information may therefore be transferred to, stored, and processed in these countries, where it may be subject to local laws. We require appropriate safeguards from our providers when this happens.

We keep personal information only as long as needed for the purposes in this policy, unless a longer period is required or permitted by law.

When information is no longer needed, we delete or anonymize it securely.

We use appropriate technical and organizational measures, including encrypted connections (HTTPS), access controls, and limited staff access, to protect your personal information against:

• Accidental or unlawful destruction
• Loss or alteration of data
• Unauthorized disclosure or access

No online system is completely secure, so we cannot guarantee absolute security. If a breach creates a real risk of significant harm, we will notify affected individuals and the relevant authorities as the law requires.

Depending on your jurisdiction, you may have the right to:

• Access your personal information and request a copy
• Correct inaccurate or incomplete information
• Delete your personal information
• Restrict or object to the processing of your personal information
• Data portability
• Withdraw consent or opt out of marketing emails at any time using the unsubscribe link
• Make a complaint to us, or to the Office of the Privacy Commissioner of Canada

To exercise any of these rights, email contact@mpcs.ca. We may need to verify your identity first, and we will respond within 30 days.

Website assistant

Our website assistant provides preset answers based on public MPCS website information. Messages are processed on our server and are not sent to an external AI provider. Please do not submit passwords, payment details, confidential records, or other sensitive information. You can use our Contact page instead.

The visible conversation stays on the current page and is not stored as a chat transcript. A session cookie and technical request information support security and abuse prevention. The assistant cannot access your admin portal account or grant access. Confirm pricing and project commitments with our team.

Our website links to third-party services such as LinkedIn, Instagram, and WhatsApp. These services have their own privacy practices, and we are not responsible for them. Please review their policies before sharing personal information.

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13 (or the minimum age in your region). If you believe a child has given us information, contact us and we will delete it.

We may update this Privacy Policy to reflect changes in our privacy and data practices, or new operational, legal, or regulatory requirements. The "Last updated" date shows the latest version, and we will post material changes on our website. Continued use of our website or services after an update means you accept the revised policy.

If you have questions about this Privacy Policy or our privacy practices, reach us here: